Building a Bridge Between Sales & Service with Asset Data

Today, large quantities of data are collected in the field and tools like artificial intelligence (AI) and machine learning (ML) are allowing service organizations to generate models and prescribe predictive maintenance schedules to devices, optimizing uptime. However, there is untapped potential in this data. 

This report explores how service organizations are currently using their field data to optimize their revenue operations by merging service, sales, and marketing. It provides benchmarking data, suggestions, and best practices from service leaders to help the reader identify new opportunities in their data.