BMC Helix: Helping Companies Blaze Their Own DX Paths

BMC Software
As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service to meet user needs and achieve transformational benefits.

In this tech dossier, we offer a deep dive on CSM. Readers will learn:
  • Which three trends are causing shifts from ITSM in the delivery of IT services
  • How cognitive service management integrates emerging technologies such as artificial intelligence and machine 
  • Why BMC Helix is the solution of choice for CSM and DX objectives