Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.

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White Paper | Presented by ServiceNow Inc

2020 IDC Perspective: Customer Service and the Future of Work

Customer service evolves at the intersection of employee and customer experience.

White Paper | Presented by ServiceNow Inc

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

Read this recap of a recent high-value webinar featuring Grocery Outlet.

White Paper | Presented by ServiceNow Inc

The secret sauce helping CX leaders create loyal clients: Convenience

Today, customers expect service interactions with a company to be convenient and of immediate value.

White Paper | Presented by ServiceNow Inc

Tomorrow-Ready ITSM

Over 50% of IT leaders say they're considering new IT Service Management (ITSM) platforms.

White Paper | Presented by ServiceNow Inc

Gartner 2020 Magic Quadrant for Enterprise Agile Planning Tools

2020 report: Gartner Magic Quadrant for Enterprise Agile Planning Tools.

White Paper | Presented by ServiceNow Inc

Five Techniques to Maximize Your Hybridized Delivery Model

As organizations have adjusted to an evolving businesses environment, the way projects are delivered has changed.

eBook | Presented by ServiceNow Inc

AIOps & Visibility for dummies

This complimentary eBook lays out the challenges that AIOps helps you overcome—offering strategies for implementation. You’ll also get valuable use cases, strategies, best practices, and more—helping guide you to better insights and enhanced IT Operations.

eBook | Presented by ServiceNow Inc

Configuration Management and CMDB for Dummies

Most organizations face challenges when implementing a configuration management capability. In this book, you will learn basics of configuration management, how to build and maintain an effective configuration management capability for your organization, use cases, and key milestones on your journey.

New Rules - Composing a CMDB requires new rules for navigating today's modern enterprise

Without understanding what value you want to drive out of the CMDB, it will become a journey with no end in sight. Read the 4 rules for composing a CMDB today!

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