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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.

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White Paper | Presented by OpenText

AIIM: What does it Mean for Procurement Processes to be both Intelligent AND Connected...

Why is procurement a good example of the benefits of extending ECM capabilities into your ERP system? Check out this tip sheet from AIIM and Open Text for four reasons why.

White Paper | Presented by OpenText

Augmented Capture Deep Analysis Report

This paper explores the reality of AI in the organization and provides actionable advice for business and technology professionals who manage information. It dispels some myths, calm nerves, and empower you to use AI effectively.

White Paper | Presented by OpenText

Digital Transformation in Manufacturing: Creating Intelligent and Connected Businesses

IDC research shows that manufacturers worldwide are rapidly embracing new technologies to transform their business models and operations to improve agility, customer engagement, profit and sustainable competitive advantage. They are at the heart of the perfect storm, both living with and seeking to exploit, disruptive information technologies such as cloud, big data, AI-assisted analytics and the Internet of Things (IoT), while facing increasing IT security challenges, regulatory pressures and a changing workforce. In the face of new and disruptive competitors, they are changing their businesses radically to offer value-added services and leverage tightly linked ecosystems.

White Paper | Presented by OpenText

Four ways Content Services drives a more Intelligent and Connected Enterprise

A new approach to ECM is changing the way organizations extract value from information to ignite business processes.

White Paper | Presented by OpenText

How to Address Data Retention and Application Retirement

Costs, data security, user access and governance make legacy application retirement an organizational imperative. Infrastructure and operations leaders need to implement the right policies, processes and technology solutions for application decommissioning and data retention for successful outcomes.

eBook | Presented by OpenText

B2B MS for Dummies eBook

OpenText Special Edition, provides you with a handy guide to everything you need to know to get more from your B2B investment. This book consists of seven short chapters that cover what B2B Managed Services is and how it came to be, the business drivers for B2B Managed Services, and the major steps involved in B2B integration and the different approaches to its delivery. The book also dives into the core components of B2B Managed Services, key business benefits and building a business justification for B2B Managed Services, as well as how to select a suitable B2B Managed Services vendor with ten tips when deploying B2B Managed Services.

White Paper | Presented by OpenText

Creating and Managing superior customer experiences

What’s the big deal about “customer experience?” Companies that excel at it grow revenues 4-8% above the market. And a superior experience turns customers into promoters, with a lifetime value of six to 14 times that of detractors. In this white paper, you’ll get insights on what creates a superior experience, how to measure it, and the bottom-line financial return on a CEM investment. Know your customer better than they know themselves—be a digital disrupter.

White Paper | Presented by OpenText

Delivering the continuous, connected customer journey

These days, CX can be summed up in one word—hyper-connected. Technologies and IoT are enabling customers to have omni-channel digital interactions with the world—anytime, anywhere. But regardless of the many terrains customers tread, they expect consistent and personalized experiences. This seamless customer journey can generate game-changing rewards for your enterprise. Read Delivering the continuous, connected customer journey to learn how to optimize your customer understanding, boost customer lifecycle value and gain the edge.

White Paper | Presented by OpenText

Digital twins solutions: Enabling the practical shift to digital-driven asset optimization

A digital twin is a digital reflection of a person, place or thing with comprehensive correlation of all related information—including historical data, current operations and environmental conditions—related to that person, place or thing. This paper is an overview of how digital twins are becoming increasingly common in manufacturing, aerospace and defense environments, along with solution capabilities required to successfully deploy digital twins-driven asset management.

eBook | Presented by OpenText

eInvoicing For Dummies

This is an educational piece that explains einvoicing and options for automation. It positions B2B integration as a more complete solution that includes eInvoicing. The ebook introduces audience to eInvoicing, its benefits and how to be successful with an eInvoicing program. It also talks about eInvoicing regulation and the importance of compliance.

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