Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.

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White Paper | Presented by Cherwell

5 Requirements for a Future-Ready ITSM Platform

With the emergence of next-gen technologies such as AI, machine learning, and natural language processing, IT teams have the opportunity to radically transform their ITSM practices. However, legacy tools built around rigid frameworks are major hurdles in the effort to modernize. This white paper reveals the 5 most important ITSM tool requirements needed to lay the groundwork for future success.

eBook | Presented by Cherwell

AI is Coming to ITSM: 5 Steps You Can Take Now to Prepare

Artificial intelligence is at the forefront of the digital revolution, with the potential to transform service management as we know it. Unfortunately, the average IT organization is unprepared to take advantage of all AI has to offer. The good news? There are practical steps IT teams can take today to lay the groundwork for AI adoption and success. Learn more in this exclusive eBook.

White Paper | Presented by Cherwell

Enterprise ITSM Vendor Analysis (IDC MarketScape)

Read IDC's analysis of the world's top twelve IT service and incident management software vendors, along with IDC's most recent buyers' guidance. Plus, get an in-depth review of Cherwell Service Management, which was named a market leader based on criteria including capabilities and features, reporting, integrations, affordability, and overall business value delivered.

White Paper | Presented by Cherwell

ITSM 2020: 15 Tech Leaders Share their Insights on Next-Gen ITSM

What challenges and opportunities will shape the service desk over the next 3-5 years? This exclusive eBook offers recommendations from 15 IT experts for developing your ITSM roadmap, tips for leading the digital revolution in your organization, and ideas for taking advantage of the changing landscape.

White Paper | Presented by Cherwell

Researching ITSM Software? Ask These 10 Questions

Few IT purchasing decisions are as important as your ITSM tool. This software selection guide will help you analyze your requirements, decide whether to upgrade or replace, define your service pipeline, evaluate licensing models, and ensure the smoothest possible migration.