Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.
The Science of Managing Interaction Data
Traditionally customer experiences were measured predominantly on voice interactions in the contact center.
451 Report: Top Challenges of Cloud-Native Adoption
See what 451 Research says about the most common challenges to cloud adoption.
451 Report: Top Challenges of Cloud-Native Adoption
See what 451 Research says about the most common challenges to cloud adoption.
Report: Why You’re Wrong About Operationalizing AI
A new study from Forrester (commissioned by InRule) explores common AI myths and presents recommendations for how to overcome these myths to realize AI project success.
Delivering Customer-Focused Innovation
Read this Harvard Business Review report for practical insights on how today’s leaders can put customers at the core of their new innovation initiatives.
The Forrester Wave: Managed Detection And Response, Q1 2021
This report is a guide for buyers considering Managed Detection and Response providers. Learn about the 15 providers that matter most and how they stack up.
The State of Zero-trust Security Strategies
Zero-trust approaches are arguably more relevant than ever due to the increasingly distributed nature of the modern enterprise.
VPN Risk Report
This 2021 VPN Risk Report surveyed 357 cybersecurity professionals, providing insight into the current remote access environment, the state of VPN within the enterprise, the rise in VPN vulnerabilities, and the role that zero trust will play in enabling access to apps going forward.
5G: Improving the Telehealth Experience for Healthcare Providers and Patients
Read this IDC Spotlight to learn how telehealth services will benefit from the rollout of 5G networks.
5G Technology Will Accelerate Healthcare Provider Innovation
Read this IDC Snapshot to learn the top ways 5G will be used in healthcare provider organizations, and the key steps to prepare for 5G.