Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.
BlackBerry® 2021 Threat Report
The BlackBerry? 2021 Threat Report examines and analyzes the biggest cybersecurity events of the current and past year.
The Total Economic Impact? of Everbridge CEM Platform
Cost Savings and Business Benefits Enabled by A CEM Platform
Gartner Magic Quadrant for IT Service Management Tools 2020
Gartner named ServiceNow a Leader for 7th year in the 2020 ITSM Magic Quadrant. Read the full, complimentary report.
IDC Report: The Business Value of ServiceNow for Retail Banks
Read what IDC found out when they spoke with a number of retail banks about their use of ServiceNow to handle this transformation.
Overcoming the Challenges of Mobilizing Workforces
In this Analyst Brief, IDC explores the key challenges that enterprises face as they continue to build on workplace mobilization as a transformative strategy. Challenges center on three primary areas: People, Processes, and Technology. With companies facing extended work-from-home requirements that look to continue through 2021, effectively addressing these issues remains a priority.
Overcoming the Challenges of Mobilizing Workforces
In this Analyst Brief, IDC explores the key challenges that enterprises face as they continue to build on workplace mobilization as a transformative strategy. Challenges center on three primary areas: People, Processes, and Technology. With companies facing extended work-from-home requirements that look to continue through 2021, effectively addressing these issues remains a priority.
How to Create a Payment Fraud Strategy at the Organizational Level
Digital channel adoption is soaring, yet fraud remains a persistent problem that continues to chip away at the bottom line.
WFM Returns $12.24 for Every Dollar Spent
In a review of ROI case studies published on WFM deployments since 2016, Nucleus found that WFM pays back an average of $12.24 for every dollar spent, with an average payback period of just under 5 months.
Digital Trends 2021 Report: IT in Focus
Learn how IT professionals are developing the next-generation technologies satisfying today's customer experience expectations by reading, 2021 Technology Trends - IT in Focus.
Forrester report: “Mitigating Ransomware With Zero Trust”
Gain important insights from post-attack analysis of two potent ransomware strains from this 2020 Forrester report.