Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.
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Fight Fraud and Find Anomalies With Machine Data
These real-world examples highlight how fraud is growing across different industries and how organizations like Telefonica or Duke University are finding the fingerprints of fraud in machine data.
Teladoc Case Study: Prescription for a Healthy Contact Center
Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center solution. They replaced their solution with Five9, resulting in a flawless implementation and impeccable performance.
Bernard Success Story: Reaping Results from a Pure Cloud Solution
“All American” US-based contact center outsourcer Bernard initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. Moving to a single, blended cloud solution from Five9 saved time and money while improving agent productivity, post-call processes, and capacity for future innovation.
Layer 3 Creates New Revenue Stream with Innovative On-Demand DDoS Prevention Service
Massive multi-vector DDoS attacks are increasing at an alarming rate. This case study shows how Layer 3 Communications—the premier provider for wired and wireless data networking, data center design and information security—created new revenue streams with innovative on-demand DDoS preventive services.
Englishtown Success Story: Learning the Language of the Cloud
Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown agents the tools to accelerate outbound speed by over 40 percent. With cloud contact center technology, the horizons are now limitless.
Cohesity Case Study: Burris Logistics
80% Reduction in Backup Windows for Burris Logistics with Cohesity.
Cohesity Case Study: WestLotto
WestLotto reduces backup and recovery times by up to 98% with Cohesity’s hyperconverged secondary storage system
Fibers Scalability Keeps Data Flowing Fast as MMC Corp Adds Offices and Job Sites Nationwide
Partnering with Spectrum Enterprise provides scalability to upgrade bandwidth rapidly, connect new offices, and add or remove work sites. With an affordable price point for giving multiple locations the bandwidth to exchange large files quickly.
Nonstop Digital Connectivity Fires Up Fans and Revenue
Digital innovation plays a crucial role in creating a thrilling live experience that raises fans' satisfaction and their average "spend."
IT services firm enhances UNIX security while simplifying management
Read how an IT services firm enhances UNIX security while simplifying management