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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like physical security and data protection.

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The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences

Offering poor customer service is no longer an option and can potentially cost organizations tens of billions in revenue according to Forrester.

Digital Communications: Filling an Information Gap

As digital transformation gains momentum, IT leaders have begun to include the customer in their priorities and metrics.

Digital Communications: Filling an Information Gap

How Digital Signage Can Put Your Data to Work in Real Time

Driving Digital Transformation by Communicating with Speed and Scale

Digital transformation is about turning data into business advantage—and to do that, organizations need to make sure they provide the right information to the right people quickly and accurately, in a form that’s easy to access and understand.

eBook | Presented by ServiceNow Inc

The customer service metrics and KPIs you should be tracking

This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.

eBook | Presented by ServiceNow Inc

Think beyond traditional CRM to elevate your customer service

In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.

White Paper | Presented by ServiceNow Inc

ThinkJar: Six Transformational Customer Service Trends

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.

eBook | Presented by Box

How to secure your bank's content in the cloud

Security breaches are happening frequently — and hitting banks hard. In fact, companies lose a third of their customers after a breach.

eBook | Presented by Box

Get down to business with Box and Office 365

Banking operations are more complex than ever. Critical processes, like loans originations or M&A activities, depend on many third parties — partners, vendors, and your customers — and a variety of productivity apps. This often results in fragmented information and broken workflows.

Miscellaneous | Presented by Box

AIIM State of Intelligent Information Management Report

Over 80% of organizations believe digital transformation is "important" or "very important." But digital transformation is threatened by a rising tide of information chaos. For example, the portion of content outside of content management systems is actually growing.

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