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The Answer to Cyber Threats: People or Technology?


A new global survey by Ponemon and ServiceNow of nearly 3,000 cybersecurity professionals reveals that more than half the companies have experienced a breach in the past year. Compounding this issue: the volume of cyberattacks continue to increase, and the industry is facing a shortage of qualified security pros.

But experts agree that hiring more people isn’t necessarily the answer to solving this cyber threat puzzle. In this session Bob Bragdon, Senior Vice President and Publisher of CSO, and Myke Lyons, Security Transformational Leader at ServiceNow, explore the answers.

One solution may lie in technology, says Lyons, but not just the latest-and-greatest tools.

“We’re focused on some of the more whiz-bang features as opposed to the tried and true methodologies, creating repeatable processes, and streamlining those repeatable processes,” he says. “The people that we hire today are considerably skilled, but they’re bogged down in many of these manual tasks that they have to carry out day in and day out, and many of these tasks can be automated.

Another potential solution: tightening the partnership between IT and security professionals.
“There’s just not a clear path to share or there wasn’t a clear path to share between IT and security,” says Lyons. “They don’t necessarily operate on the same systems … Putting those two groups together on the same platform leveraging that same dataset really will help streamline a lot of these things. We are together going to have to change the game and methods for responding.”

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