2020 Winner Profile

Eaton County Central Dispatch

Michael Armitage

COMPANY WHERE WON: Eaton County Central Dispatch

PROJECT DESCRIPTION: To ensure the best outcome in an emergency, first responders need the correct information to walk into a situation as prepared as possible. Eaton County Central Dispatch knew it needed reliable information about special needs in its community, so it deployed a Smart911 program aimed at collecting that information. But adoption remained an issue: not enough people were signing up for Smart911 profiles. By deploying a new Smart911 app, Eaton county officials were able to increase participation in the program and obtain the critical information they needed to respond to emergencies as quickly and insightfully as possible.

INDUSTRY: Government