2022 Winner Profile

Bank of America

Craig Froelich

COMPANY WHERE WON: Bank of America

PROJECT DESCRIPTION:

Project name: Abuse Email Automated Triage (Artificial Intelligence / Machine Learning) and Scoring

Description:One of the many important functions of our security teams is to monitor suspicious activity to prevent spam and malicious emails from reaching email inboxes and causing business disruptions.

The bank’s Abuse Email Automated Triage and Scoring has enabled the team to fully automate more than 50% of the suspicious email submissions, saving expert resources for higher-priority work. In response to the need to move the service line agreement due to an increased risk from 24 hours down to one hour, the team was able to accomplish this deliverable successfully and with less key resources by leveraging automation.

INDUSTRY: Financial Services Industry