IT Leadership
IT Leadership | News, how-tos, features, reviews, and videos
COVID-19 crisis accelerates rise of virtual call centers
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
5 tips for running a successful virtual meeting
Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.
CIOs reshape IT priorities in wake of COVID-19
Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.
5 tips for leading IT from home
Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.
IT’s 10 biggest challenges amid COVID-19
The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.
The keys to a successful remote work strategy
Getting remote work right is tough. But with a mission-driven approach and effective technology, a productive remote work strategy can really pay off.
8 expert tips for remote project management
Seasoned remote project managers offer next-level tips and tricks from the virtual trenches for coordinating the output and productivity of remote teams.
Telecommuting in a post-COVID U.S. will be radically different. And that's a very good thing.
IT execs need to start talking with other C-levels now and figure out what they want their post-COVID company to look like.
7 ways to optimize IT team productivity during difficult times
Even in today's challenging environment, inspiring staff members to function effectively isn't as hard as many IT leaders believe. The secret lies in smart, adaptable management.
How close are we to breaking encryption with quantum computing?
Not as close as you might fear, but quantum encryption cracking is on its way. So, it's time to start getting ready for it.
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Podcast CSO Executive Sessions
Episode 7: Security in a time of crisis
Podcast Episode 7: Listen now as Christopher Burgess, a writer and speaker on security issues and former senior security adviser to Cisco, discusses the risk from the scramble to move to remote work at scale.
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Tech Career Ladder podcast: Start your climb to EPIC leader
In Insider Pro’s inaugural Tech Career Ladder podcast, Sandy Silk -- director of Information Security, Education, and Consulting at Harvard University -- joins host Maryfran Johnson to discuss what it takes to become an EPIC leader....
Security School: Enroll today and advance your tech career
Insider Pro and CertsNexus have created a virtual classroom where subscribers can learn and test their cybersecurity readiness.
Dealing with the downturn
As the coronavirus pandemic builds, businesses are already reeling from the economic impact. Here's how IT can adjust to a new reality of cost trimming and budget cuts.
How to protect remote workers from the coronavirus crime wave
As predicted, the coronavirus crisis is bringing out the worst in cybercriminals. But the attacks are really just old exploits modified to exploit the new coronavirus context. Here’s how to beat them.
Don’t let the coronavirus make you a home office security risk
Congratulations. You're now the chief security officer of your company’s newest branch office: Your home. Here's how to manage your new job.
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Post-coronavirus planning calls for more (not less) investment in tech
The coronavirus crisis is just beginning. But it will end. And how you fare after the pandemic depends on what you do right now. Here are four areas to focus on.
