Delivering frictionless customer experiences while safeguarding data security
During this roundtable, you will have the opportunity to discuss how to enhance your customers’ experience across all channels while keeping their personal data as secure. We will focus on customer identity and access management (CIAM) and the avenues available to create frictionless experiences. The discussion will include but not be limited to: Why CIOs, CISOs, and technology leaders are taking on a heightened role in shaping the digital customer experience > Effectively managing the relationship between data security and the Consumer Data Right (CDR) > Effective techniques for leveraging customer identity and orchestration to foster collaboration > How to optimise security for users without sacrificing the convenience they expect > Best practices for streamlining the digital experience to deliver business impact and effective ways to measure success > The pursuit of passwordless authentication methods