Security automation and orchestration platform Tines has added a new case management capability, dubbed Cases, to allow security teams to collaborate on security incidents.This collaboration feature is aimed at enabling the teams to efficiently handle anomalies, automation, and remediations.\u201cWith Cases, Tines users \u2014 which range from startups to Fortune 10 \u2014 can deploy a new capability that addresses the critical flaws in existing case management solutions, from a lack of customizations and integrations to complex interfaces that lead to mistakes and delays,\u201d said Eoin Hinchy, founder of Tines.Cases is an add-on to the Tines platform and is available to all its customers at launch on a free-trial basis. After 45 days of free usage, customers will be prompted to buy the Cases subscription.Cases are created from user-defined recordsCases features a \u201cteam collaboration and remediation\u201d capability, which enables each member of the team to view the status of incidents and actions taken by colleagues, collaborate and resolve issues effectively. This is done through \u201ccases\u201d created from user-defined \u201crecords\u201d that monitor metadata across story runs within a team.\u201cCases helps security and IT teams to manage and track incidents, investigate security breaches, and manage response activities,\u201d Hinchy said. \u201cAnyone on the team can understand Cases quickly, and our new solution complements the existing platform by surfacing opportunities to optimize existing workflows or introduce new ones.\u201dWithin the platform, teams will have the option to create new workflows and collaborate on anomalies and build improved automation.\u201cWe are definitely seeing a trend toward extending and expanding case management capabilities, especially as applications embrace new technologies and new methods of collaboration emerge,\u201d said Eric Newcomer, an analyst at Intellyx. \u201cAdding case management to Tines' no code security software will definitely improve the ability of its customers to more quickly respond to these growing security challenges.\u201dCases builds on Tines\u2019 no-code modelAn average security team receives \u201c10,000 alerts every single day and it\u2019s simply no longer possible for humans to respond to all of them,\u201d Hinchy pointed out. Tines\u2019 platform features a no-code dashboard enabling security teams to automate vulnerability discovery and repair before exploits.\u201cAt Tines, we\u2019re dedicated to empowering security teams to do their best work by delivering powerful no-code automation into the hands of those already doing the work manually.\u201d Hinchy said. \u201cOur customers can build complex, deep workflows\u00a0\u2014 such as phishing attack response, suspicious logins, or threat enrichment \u2014 in minutes instead of days or weeks on their previous solutions.\u201dExisting case management solutions, Tines claimed, lack customization for workflows and fields, impacting the ability to tailor the tool to specific needs. Complex interfaces also lead to mistakes and delays. Tines is attempting to fix that with Cases\u2019 customizable user interface, providing visibility across user permissions and trend analysis across workflows.\u201cFor customization, Cases is built on top of another feature in Tines: Records. Automation running at scale encounters and produces huge volumes of data. Records, in Tines, allow teams to normalize this data, storing reduced, highly-indexed views of it \u2013 in a fully customizable manner,\u201d Hinchy said.Cases can also be incorporated in places outside Tines\u2019 platform with built-in APIs, Hinchy added.