• United States



by Matt Rodgers

The Big Trade-Off

Apr 02, 20042 mins
Technology Industry

“Security” means different things to different organisations; for proof you need look no further than the disparate collection of security chiefs featured in this issue.

For Commonwealth Bank head of security John Geurts, security means thwarting armed robbers and ensuring the safety of the bank’s employees. For Starbucks CSO Francis D’Addario, security means balanced cash registers in cafes all over the world. For Mike Hager, who was vice president of security at OppenheimerFunds when the company’s offices were destroyed on September 11, security is about business continuity planning and the ability to recover systems quickly in the event of a disaster. For Mike Arnavutian, head of security strategy at BT Global Services, security is an ASP that guards his company data as closely as he does.

And yet while every company’s security road map is different, some challenges remain constant, like aligning security with the business and protecting critical information infrastructure. Another is the inevitable tension between good security practices and delivering quality service to your customers.

“We work very hard to keep examining and refining our systems to make sure they’re as good as they can be, but you can’t throw customer service out the window — so it’s a trade-off,” the Commonwealth Bank’s Geurts told me when I interviewed him for this month’s cover story.

That trade-off is a challenge that all CSOs recognize, no matter what business they’re in. Geurts knows that good security is not only about creating a safe and secure work environment, it is also about creating a profitable one. Not surprisingly, he also says that improving business acumen should be a top priority for most security professionals.

To that end, we’ve asked CSOs, security experts and researchers to share their perspectives on the current state of IT security. Security has taken centre stage in our society, whether we like it or not, and it’s the CSO’s job to help companies navigate a course through this treacherous new business landscape. CSO magazine is here to help you plot where you are, predict what the future holds for technology, and find out where the bad guys hide. ?