FTC: ID Theft Still Number-One Consumer Complaint

Identity theft remained top of mind among U.S. consumers last year, but complaints about Internet auction fraud dropped noticeably, according to data released Wednesday by the U.S. Federal Trade Commission (FTC).

More than a quarter-million ID theft complaints were lodged with the agency last year, accounting for 36 percent of the 674,000 complaints the FTC received. That number is down slightly from 2005, when ID theft accounted for 37 percent of all complaints.

This marks the seventh consecutive year that identity theft has been ranked number one. The second-largest number of complaints, 7 percent, came from consumers who were unhappy with products they had ordered from catalogs.

Internet-related complaints were up too. According to the 2006 data, they made up 60 percent of all fraud complaints. Last year, they accounted for 46 percent.

But one area of Internet fraud declined noticeably: auctions. In last year’s report, complaints relating to products purchased on online auction sites like eBay made up 12 percent of the FTC submissions. In the 2006 numbers released Wednesday, that number had plummeted to 5 percent.

The FTC has made identity theft a priority over the past few years, and the agency maintains a website where consumers can learn how to protect themselves and file complaints if they’ve been victimized. The FTC is also one of the agencies heading up the U.S. government’s Identity Theft Task Force, created by President George Bush in 2006.

“It’s not surprising to me that identity theft is number one because we’re the ID theft clearing house,” said FTC Chairwoman Deborah Platt Majoras.

The fact that the FTC saw a slight drop in the percentage of its complaints related to ID fraud appears to back up a downward trend reported last week by Javelin Research.

The research firm said that ID fraud was down in the United States, with the cost of this type of crime dropping 12 percent in 2006.

The FTC stressed that its consumer complaints data is merely anecdotal. However, the agency is working on a more rigorous study of identity fraud trends, and is expected to release that data in the coming months.

Majoras said it is unclear whether ID fraud is increasing, but hopes that the Javelin numbers are right.

Her sister was the victim of identity theft recently, after falling prey to a phishing attack, she said.

“I said to her, ‘You can’t fall for stuff like that,’ ” she said.

-Robert McMillan, IDG News Service (San Francisco Bureau)

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