5 reasons users hate cybersecurity awareness training, and how to make them love it

If you want your security awareness training program to be effective, address these common user complaints.

Cybersecurity awareness  >  A weary businessman holds hand to forehead at security training.
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It’s no exaggeration to say that most employees hate taking cybersecurity awareness training. It doesn’t have to be that way. I know of many security awareness training managers that do it so well that their employees not only enjoy it but ask for more of it. I know you think I’m lying, but I’m not. Here are some common complaints of security awareness training and how to make your users love it.

1. Cybersecurity awareness training is boring

It can be boring, at least the way most organizations do it. Make it more exciting, vary it, and make it a game. The average security awareness training involves a video presentation done by someone who could be explaining how babies are born or explaining the periodic table of the elements. It’s staid and unemotional. You’re lucky if it has some graphic elements or music in it.

I’m not saying that your security awareness training video has to be done with the shock jock energy of Robin Williams in the movie Good Morning, Vietnam, but you want your training to err on the side of too much energy.

The best training videos I’ve seen are from energetic presenters who know how to vary their voice and emotional pitches. They bring us along for the ride. Some of the most impressive videos I’ve seen use professional actors, cool backgrounds, background music, have storylines, and are shot by Hollywood-style production teams. It isn’t just one-camera shots from an iPhone with someone standing in front of a screen or chalkboard.

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