“We won new clients with over-the-top customer service and in-depth knowledge of HIPAA, security, and privacy, and our ability to help customers be agile and quick yet secure and compliant," says Bowen. "Healthcare is a relatively intimate industry, and a good reputation will precede you."
When it came to making that shift to a security and compliance shop, Bowen had some help from his friends. "What I know about privacy and security I learned from great HIPAA lawyers, privacy officers, and security engineers in the real world," he says. "Certifications are simply there to put the exclamation point on the experience, and to help me stay disciplined in continuous learning."