MALCOLM WHEATLEY

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SLAs: Cutting the Knot

At Eastern Bank, Vice President of E-Business Solutions Aidan Garcia is responsible for information security.


Sevice Level Agreements: Tying the Knot

Service-level agreements are at the heart of most managed information security contracts. But they don't guarantee that buyer and seller are pulling in the same direction.


Managed Security Services: Common Interests

Abbey National, one of the United Kingdom's largest retail banks, hasn't outsourced its information security to a managed security services provide. Not yet.


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