Q&A

How IT Helped Catch the Jewelry Thief

The Zale Corp. jewelry store chain is having much better luck catching burglars in real time, thanks to a little help from the IT side of the house. Loss Prevention Manager Dennis Thomas explains how the company built its high-tech command center from scratch

By Bill Brenner, Senior Editor

Page 3

CSO: Has anyone come to you, including competitors, asking for help to start up the type of operation you have built?
Thomas: Yes. I don't think I can tell you who the specific retailers are, but I can tell you we've been approached by several retailers who want to come in and see what we've done.

Other stories by Bill Brenner

Zale

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