In Depth

Security and the Generational Divide

Boomers, Gen X and Gen Y each present unique security challenges in the workplace. Do employees know what types of physical and digital risk they create? And do you know how to communicate with each group?

By Joan Goodchild, Senior Editor

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In other words, said Matuson, have patience. Understand that while a Millennial is texting in a meeting, he is still listening. He just listens in a different way. If the concept seems a little hard to swallow, consider Matuson's next piece of advice.

"I often say to clients: When is the last time you successfully changed your childrens' ways?' You need to change your approach instead.'"

Joseph A. Kinney, a security consultant in Pinehurst, N.C., often advises clients to develop mentor programs

"I think it's great if a 50 year old can just go to lunch with a 20 year old and discuss things," he said.

Hip to be secure

When implementing security policies and systems, corporations need to remember that each generation will see them differently and adhere in their own way. And in some cases, the system may be intimidating for mature employees who aren't used to technology.

Matuson points to a story she heard from an older client who was waiting in a lobby for a job interview. As the watched scores of younger workers breeze through the building's very high-tech screening system, he said he had one thought: "I'm not cool enough to work here."

How effective is a security system if it's keeping potentially valuable employees away? Organizations should remember that when going forward and make sure every group considered in security—and security communication&plans, Matuson said.