Cybersecurity

Caught in the breach: How a good CSO confronts inevitable bad news

Breaches are inevitable, but those tasked with detecting and responding to them say there are ways to avoid becoming the ‘Chief Scapegoat Officer’.

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What goes through the mind of a CSO/CISO upon being told by his or her team that their organization has been breached?

This is not an idle or theoretical question. It seems that almost every day brings news of yet another breach of a high-profile organization, with the potential number of consumer victims running into the tens of millions, and the costs to the company running into hundreds of millions, or even billions when the long-term cost of brand damage is included.

So it makes sense that C-level executives with “Security” as part of their title would be the ones facing questions about how it happened and what to do about it, not to mention accountability for it.

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