In Depth

The Scoop on Restaurant Loss Prevention and Cash Management

Friendly's Restaurants' Ernie Patnode approaches cash management with a lot of common sense, a little technology and, yes, politeness

By Scott Berinato

Page 5

Marketing understands the limitations on advertising. They respect our concerns.

Do you see anything happening in loss prevention today that concerns you?

I’ve been around a long time. I’ve seen a lot of people fail in security by taking the wrong approach, by thinking they know everything there is to know. The truth is, we all learn every day. A good investigator knows where to go for expertise. Today, it seems like everyone feels above that. More and more they think they don’t need others. Come on. If I don’t rely on others’ expertise, I’m nowhere.


Send feedback to Senior Editor Scott Berinato at sberinato@cxo.com

Other stories by Scott Berinato

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