Considering a biometric access system? Experts offer practical advice in these dos and don'ts.
DO expect resistance. All biometrics systems require user enrollment and credentialing, which are expensive and resource-intensive processes, Most says. "There is well-founded resistance to the idea of large, centralized repositories of personal information," she says. Eventual solutions to this problem may include anonymous identification, encrypted transmission of templates, and identity-centric infrastructures with distributed storage models.
In some cases, resistance comes in the form of cultural norms, says Ant Allen, an analyst at Gartner. For instance, finger scanning is not widely accepted in Japan, he says, as people reject the idea of physical contact with the sensors. Since the country's banks use biometric identification extensively for ATMs, many have turned to vein structure biometrics, whose sensors do not require contact.